What is Philly311?

Philly311 is the City of Philadelphia government’s centralized non-emergency Contact Center that is accessible to all residents, businesses and visitors. Serving as the gateway to City government information such as how to start a business, your local police district, your trash and recycling collection day, how to get a smoke alarm, etc. and requests for services including broken traffic signals, pothole repair or other street defects, graffiti removal, report of abandoned vehicles, unsafe/improper residential maintenance conditions, complaints, etc.

Requests for service through 311 generally have expected timeframes for action and/or resolution. This information is provided by the 311 Agent and is available on the mobile app. When submitting a request for service you will be provided with a reference number to track the status of your request at your convenience by calling our Call Center, via our website and the mobile app if you are a registered user (the website and mobile app are accessible 24 hours a day).