Contact Philly311 to request a non-emergency city service, such as reporting a pothole, a missed trash pickup, or to request city government information.
Need a city service? Use the mobile app
Need city information?
- Phone: Dial 3-1-1 (or 215-686-8686) for customer service Mon-Fri, 8am-8pm.
- Email: Philly311@phila.gov
- Web: Click here.
When you submit a request, you’ll receive a service ticket number to track your request through completion. For Philly 311 Frequently Asked Questions, click here.