Philly311: Services & Information

Contact Philly311 to request a non-emergency city service, such as reporting a pothole, a missed trash pickup, or to request city government information.

Need a city service? Use the mobile app

QVNA recommends downloading the Philly311 mobile app (IOS or Android) for submitting requests for city services. It’s fast, easy, you can include a photo, and you’ll get automatic status updates.

Need city information? 

  • Phone: Dial 3-1-1 (or 215-686-8686) for customer service Mon-Fri, 8am-8pm.
  • Email: Philly311@phila.gov
  • Web: Click here.

When you submit a request, you’ll receive a service ticket number to track your request through completion.  For Philly 311 Frequently Asked Questions, click here.